Medical Office Assistant II

Position Overview

Department: Cardiac-Catheter Lab

Status:

Schedule:

Provides a variety of moderately complex medical office support, clerical, and secretarial functions for one or more medical, professional, or research staff.

Hiring Range: $20.941 - $31.852

Key Responsibilities

• Receives and screens telephone callers and visitors; responds to inquiries and forwards technical inquiries to the appropriate staff member while taking and forwarding messages.
• Schedules patients’ appointments and assists in coordinating appointments with other medical offices; manages physician(s)’ calendars including appointments, surgeries, and meetings.
• Transcribes dictation such as patient narratives, discharge summaries, general correspondence, and memoranda; prepares letters, requisitions, and reports from handwritten notes.
• Manages prescription requests by answering calls for new prescriptions and refills, submitting requests for authorization, and calling in prescriptions to pharmacies.
• Handles preliminary registration for new patients and updates information for existing patients; assists with pre-admission testing coordination when required.
• Enters physician charges into the billing system ensuring proper insurance coverage, and works with Patient Billing Services for referrals, authorizations, and operative reports.
• Establishes and maintains departmental files, records, logs, and charts; retrieves information as necessary.
• Manages incoming mail by receiving, date-stamping, reviewing, and directing it in accordance with departmental policy.
• Assists in preparing exam rooms between patients and may assist physicians during examinations or procedures.
• Maintains office supplies and may help manage the department’s medical supply inventory.
• Compiles and distributes procedure and on-call schedules, posting updates as needed.

Required Qualifications

• High School Diploma or GED required.
• May require up to 1 year of technical or specialized training in secretarial/medical office support (e.g., word processing, medical terminology, medical insurance/billing).
• 1 to 3 years of experience as a secretary, preferably in a doctor's office or medical environment.
• Demonstrated ability to read and write effectively with a good command of grammar and arithmetic including fractions and decimals.
• Familiarity with standard office/medical equipment (e.g., typewriter, computer, data terminal, printer, calculator, telephone, fax, copier, and medical devices) and basic report preparation.