Computer Support Analyst (2731)

Position Overview

Provides technical support to Tulsa Area Command staff in the use/application of computer technology for daily functional activities. The role involves acquiring in‐depth knowledge of computer hardware/software, troubleshooting issues, installing and configuring equipment, and ensuring prompt, courteous service.

Key Responsibilities

• Provides technical support and problem-solving assistance to both on-site and field users via telephone or on-site visits.
• Diagnoses and resolves hardware, software, and network issues, including testing and configuring equipment.
• Installs and sets up personal computers, peripherals, and software applications while ensuring proper functionality.
• Prioritizes repair work, performs necessary data back-ups, and communicates repair progress to users.
• Maintains technical knowledge by keeping abreast of hardware/software trends and attending training programs.
• Performs other related duties as required to support the organization’s IT needs.

Required Qualifications

• Associate’s degree in Information Technology or a related field (or equivalent combination of training and experience) with at least 2 years of experience in computer repair and technical support.

Preferred Qualifications

• Relevant certifications are preferred upon hire.

Benefits & Perks

• Paid Time Off
• Retirement Savings Plan available
• Supplemental Insurance available
• Voluntary Life Insurance available