Account & Customer Success Manager

Job Description

We are looking for someone to manage, support, and grow our existing customer accounts. This is not mainly a cold-calling position. The focus is on building strong long-term relationships with existing dealers, helping them solve problems, keeping projects moving, and increasing account activity over time.

We are a small, family-owned manufacturer of adjustable aluminum patio cover systems. Our products are sold primarily through contractors, installers, and dealers across the U.S.

We are a B2B manufacturer, not an installation company. We provide our dealers with the product, parts, technical support, and ongoing assistance they need to successfully sell and install our systems.

Your Responsibilities

• Maintain strong relationships with dealers and contractors
• Follow up on quotes, orders, projects, and customer needs
• Reactivate inactive customers and help grow existing accounts
• Provide product and basic technical support
• Help customers with installation and product-related questions
• Monitor inventory, production, and open orders to make sure customers receive products on time
• Coordinate with warehouse, production, and office staff when there are shortages, delays, or changing priorities
• Keep CRM / Priority updated with customer activity, notes, and follow-ups
• Use AI tools for follow-up, summaries, organization, account analysis, and identifying opportunities or potential issues
• Keep management informed about important customer needs, risks, and opportunities

Travel

This position requires regular travel to visit dealers and customers across the U.S.

Expect approximately two weeks of travel every three months, sometimes involving several consecutive days away from home.

We’re looking for someone who is

• Reliable, organized, and proactive
• Strong with follow-up and attention to detail
• Comfortable working with contractors, dealers, and business owners
• Able to manage multiple customers and priorities at the same time
• Technically minded and willing to learn the product in depth
• Comfortable solving problems and taking ownership until they are resolved
• Able to work independently without constant supervision
• Comfortable using CRM systems, technology, and AI tools
• Interested in a stable, long-term position
• Willing to travel regularly

Experience

Experience in B2B account management, construction, building materials, manufacturing, technical products, installation, or technical support is a plus.

Job Information

Job Type: Full-time

Work Location: In person

Full-time, in-person – Phoenix, AZ

Salary: $65,000–$75,000/year, depending on experience

Opportunity for additional compensation based on performance and account growth.

Pay: $65,000.00 - $75,000.00 per year

Benefits

• 401(k)

Application Questions

• What is the best phone number to reach you? Required
• What is your ZIP code? Required
• Do you have experience managing B2B customers or accounts? Required
• Do you have experience with building materials or construction? Required
• Are you willing to travel out of state for work? Required