Help Desk Specialist at 3i People Atlanta, GA

Position Overview

Title:Helpdesk System Analyst
Location:Atlanta, GA 30334
Work Environment:Onsite
Work Schedule:Candidate must be local to Atlanta and able to commute daily.

At 3i People, we’re more than recruiters; we're career accelerators. Partnered with innovative tech firms, our mission is to open doors for professionals to thrive in cutting-edge workplaces.

Key Responsibilities

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Utilize ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Required Qualifications

• Ability to work onsite and provide remote support as needed.
• Exceptional problem-solving skills and effective communication.
• Proven ability to thrive in a dynamic environment.
• Experience with Windows 11, Active Directory, and Microsoft O365 environments.
• Proficiency using ticket tracking systems.

Preferred Qualifications

• 3+ years of experience in a technical support or help desk role.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (e.g., OKTA, Crowdstrike) and cloud environments (AWS).
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.