Medical Office Assistant - Digestive Health/Surgery

Position Overview

In this full-time role, you will serve as the first point of contact in a busy medical office, greeting and checking in patients, scheduling appointments, and providing essential administrative support. You will manage patient records, process billing and insurance claims, and ensure compliance with HIPAA regulations. Compensation: $16.00 - $22.00 per hour plus bonuses based on company productivity and merit. Candidates must be able to commute to Honolulu, HI 96813 and work in person.

Key Responsibilities

• Greet and check-in patients, ensuring a positive and welcoming experience
• Schedule and confirm appointments for patients
• Collect and update patient information in electronic medical records systems (Elation, GMed, Epic)
• Assist with filing, faxing, and scanning documents as part of medical administrative support
• Manage and maintain patient records in compliance with HIPAA regulations
• Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
• Coordinate referrals to specialists and follow up on patient appointments
• Process insurance claims and verify patient insurance coverage
• Handle billing and payment transactions accurately

Required Qualifications

• Previous experience working in a medical office is preferred
• Strong customer service skills with the ability to provide exceptional patient service
• Proficiency in using electronic medical records systems (e.g., Elation, GMed, Epic)
• Knowledge of medical administrative support systems and procedures
• Familiarity with medical records management and HIPAA regulations
• Excellent organizational and communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in basic computer skills (e.g., Microsoft Office Suite)

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance