Remote Customer Service Account Representative

Position Overview

The Account Representative is primarily responsible for providing support to clients throughout the occupational medicine management process.

Key Responsibilities

• Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
• Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
• Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
• Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis.
• Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
• Issue employee letters per client protocols, with special attention to dates of services and logging protocols.
• Monitor employee DOT documents and cards, with special attention to expiration dates.
• Schedule employee physicals, as need.
• Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services.
• Coordinate onsite medical surveillance services when needed
• Facilitate invoice review and verification.
• Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed.

Required Qualifications

• High School Diploma or GED Required. BS preferred.
• One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
• Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
• Customer service orientation
• High degree of accuracy and attention to detail

Schedule

• Monday - Friday
• Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST

Compensation

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more.