Dispatcher, Supply Chain​/Logistics

Position Overview

Stericycle is a U.S.-based compliance solutions provider dedicated to protecting people, brands, and the environment. With over 30 years of experience, we have grown into a leader across highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Join us on our mission to promote health and well-being in a safe, responsible, and sustainable way.

Under immediate direction, the Dispatcher provides timely responses to customer inquiries regarding pick-ups, schedules, product orders, and other customer needs. The role involves dispatching vehicles on pre-set routes daily to ensure efficient service.

Salary: $20.84 per hour
Schedule: Monday thru Friday, 9:00 AM – 6:00 PM (Start time: 9:00 AM, OT Available)
Location: 5169 W 12th St. Jacksonville, FL 32254

Key Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling for pickups/missed stops.
• Provide the highest level of customer service in line with Customer 1st objectives.
• Monitor, process, and escalate SFDC cases to the supervisor.
• Assist walk-in customers.
• Help drivers with issues as they arise during or at the end of routes.
• Review driver paperwork and file documentation appropriately.
• Review and update routes, add new customers based on daily communications, and reroute existing customers as needed.
• Ensure that routes are balanced daily.
• Assist the Transportation Supervisor/Manager as directed.
• Update SAP data and notes.
• Communicate performance standards and objectives.
• Keep staff informed of current issues, changes, and new developments through organized, participative meetings.
• Maintain a safe and compliant workplace at all times.
• In the absence of a manager/supervisor, monitor employee performance for safety and productivity, recommending changes when necessary.
• Perform additional duties as assigned.

Required Qualifications:

• Education: High School Diploma or equivalent
• Experience Required: 2+ years’ experience, preferably in Transportation, Logistics, Routing, and Customer Service
• Proficient in Microsoft Office applications

Benefits & Perks

• Benefits: Comprehensive health care program (medical, dental, vision, and prescription), flexible spending accounts for healthcare and dependent care, life and accidental death and dismemberment insurance, employee assistance program, tuition reimbursement, paid vacation and sick time, 401(k) plan, and employee stock purchase plan.