Priority Banking Phone Specialist- Nashville (Remote after 90 Days Onsite)

Position Overview

At Regions, the Contact Center Priority Banker provides full service banking to affluent clients through expert advice, guidance, and education on Regions’ financial products and services. This role is designed for performance-driven individuals dedicated to quality, integrity, and delivering outstanding customer service.

Key Responsibilities

• Achieve Contact Center targets and goals by identifying customer needs and providing appropriate advice and education on Regions’ financial products and services.
• Meet required levels of inbound phone calls from the top 10% of Regions’ customer base.
• Educate and advise customers on products and services, including all loan and deposit types.
• Take ownership of customer issues and collaborate proactively to resolve them.
• Refer customers to an internal team of experts when complex financial goals and needs are identified.
• Work under close supervision or follow clearly defined procedures.

Required Qualifications

• High School Diploma or GED
• One (1) year of experience in customer service/sales
• Registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
• If working remotely, must have: a download speed of at least 50 Mbps, an upload speed of at least 5 Mbps, verified via speedtest.net (direct Ethernet connection required; satellite internet or Wi-Fi extenders are not permitted)

Preferred Qualifications

• College Degree
• One (1) year of experience in banking and/or lending
• One (1) year of experience in relationship-based client consultation

Compensation Details

• Minimum: $41,632.50 USD
• Median: $46,970.00 USD
• Incentive Pay Plans: Eligible for participation in both formulaic and commission-based incentive plans based on performance against defined metrics and goals.

Benefits & Perks

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program