911 Communications Operator Trainee

Position Overview

The Broward County Sheriff's Office is seeking a Communications Operator for its Regional Communications Division. This permanent, full-time position pays Salary: $57,426.52 Annually and is based in Broward County, FL. The role is entry level with an opportunity to gain both classroom and on-the-job training in emergency call taking and communications dispatch.

Key Responsibilities

• Attend the Regional Communications Academy to receive preparatory training for a career in regional communications.
• Actively participate in classroom instruction covering law enforcement, fire, and medical call interrogation techniques and IAED protocols.
• Successfully complete assigned classroom work, testing, and necessary certifications.
• Undergo on-the-job training with a Regional Communications Training Officer and gradually assume independent call taking duties.
• Perform related duties as directed, including handling emergency and non-emergency communications.

Required Qualifications

• High school diploma or equivalent (evaluation of foreign diplomas may be required).
• At least one (1) year of documented experience or training in clerical work, data entry, public contact, or customer service.
• Experience in a police/fire rescue emergency dispatch center, police aide work, explorer program, or college coursework in criminal justice, telecommunications, or a related field is preferred.
• Possession of or pursuing a Department of Health Telecommunicator Certification is preferred.
• An equivalent combination of training and experience may be considered if well documented.
• Must successfully complete mandatory in-house training, radio training on a primary dispatch group, and acquire active certifications including FCIC/NCIC Terminal Access, Crisis Intervention, IAED Emergency Dispatch, APCO certifications, CPR, and ICS series certifications.

Benefits & Perks

• Medical Insurance: Multiple plans including Open Access options with pre-tax premium conversion.
• Domestic Partner Coverage: Medical, dental, and vision coverage offered.
• Life Insurance: Basic life and AD&D at no cost with additional voluntary options available.
• Dental, vision, long and short-term disability, and critical illness insurance options.
• Retirement: Florida Retirement System plan and deferred compensation programs.
• Generous paid leave, fitness center access, wellness programs, and on-site insurance representative support.