Manager Physician Practice Operations, MNI - Office, FT, 8:00am - 4:30pm

Position Overview

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people – we create personal connections that go beyond the workplace and form meaningful relationships with patients and their families.

Key Responsibilities

• Responsibilities: Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. Oversees patient flow across multiple service lines, departments, and sites; develops, interprets, and applies departmental policies and standardized workflows; and implements process changes identified through Revenue Cycle processes or regulatory audits. Additionally, manages initiatives to support patient satisfaction standards, provides financial analysis and strategic planning, and collaborates on budgetary controls with various management levels and Finance.

Required Qualifications

• Education: Bachelor's degree required or a minimum of 6 years’ experience in healthcare leadership.
• Experience Required: Minimum of 5 years’ experience in healthcare leadership.
• Qualifications: Excellent verbal and written communication skills, strong problem resolution abilities, and proven multitasking aptitude, particularly in stressful situations.
• Qualifications: Understanding of performance improvement processes including data collection, analysis, and implementation of process changes.
• Qualifications: Working knowledge of healthcare regulatory guidelines (e.g., HIPAA, AHCA, EMTALA).
• Qualifications: Proficient in Microsoft Office products and EMR applications.
• Qualifications: Bilingual in English with Spanish/Creole preferred.

Preferred Qualifications

• Qualifications: Bachelor’s Degree in Healthcare is preferred.
• Qualifications: Certified Healthcare Access Manager (CHAM) is a plus.
• Qualifications: Prior leadership experience in managing multiple departments, or in a call center or similarly fast-paced environment.