Customer Service Representative - Store 2

Position Overview

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and delivering excellent customer service at our company-owned retail facility. This hourly, non‐exempt role reports to the Store Manager and offers a compensation range of $12–$13/hr based on store location, merit, and experience. If you enjoy a fast-paced, team-oriented environment, this position is ideal for you!

Key Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales accurately on the cash register, handle cash and other forms of payment following proper cash handling procedures.
• Operate the POS system and other equipment as required.
• Perform cleaning duties to maintain site cleanliness, including basic upkeep of equipment.
• Maintain proper inventory levels and manage shift closeouts.
• Work with minimal supervision and adapt to irregular work hours as needed.
• Notify store management of any observed dishonesty or policy breaches.
• Comply with all company policies, procedures, and relevant governmental regulations.
• Attend all required employee orientations, trainings, certifications, and meetings.

Required Qualifications

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).
• Ability to work with tools/equipment and execute the described duties.
• Punctuality and ability to work as scheduled.
• Strong English communication skills, both written and verbal.
• Ability to work independently as well as part of a team.

Benefits & Perks

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees).
• 401k with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling with both full-time and part-time opportunities.
• Opportunities for career growth, including advancement to Lead Cashier or Assistant Manager roles.