<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">A company is looking for a Director of Customer Support.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Own the overall Customer Support strategy and operating model aligned with company objectives</li>
 <li style="margin: 10px 0; line-height: 1.6;">Lead and scale a multi-layered Customer Support organization, including hiring and developing future leaders</li>
 <li style="margin: 10px 0; line-height: 1.6;">Establish best-in-class SLAs and track KPIs related to customer satisfaction and business outcomes</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">8 - 10+ years of experience in Customer Support or Customer Experience leadership in a SaaS environment</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong executive presence with the ability to inspire and retain high-performing teams</li>
 <li style="margin: 10px 0; line-height: 1.6;">Deep expertise in customer support operations, processes, and systems</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with budgeting and forecasting headcount</li>
 <li style="margin: 10px 0; line-height: 1.6;">Proven ability to leverage AI and automation to improve efficiency and customer satisfaction</li>
 </ul>
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Customer Support Director

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Required Skills