Remote Customer Service Representative

Position Overview

Join our team as a Customer Service Representative where you will communicate with customers, drive effective solutions, and ensure each experience is exceptional. Compensation: $20. Training will be held in-office at Warwick, RI from 6/9/2025 to 7/14/2025 (8:30am – 5:00pm EST, Monday–Friday). After training, the role transitions to a primarily remote model with required office visits for system issues and team meetings.

Key Responsibilities

• Communicate with customers via telephone using strong communication skills, active listening, and empathy.
• Drive solutions that best meet customer needs and resolve complex issues regarding products, policies, or claims.
• Ensure exceptional customer experiences through attention to detail, intellectual curiosity, and professionalism.
• Efficiently process transactions and refer additional requests to the appropriate departments.
• Support special product or service campaigns as needed, while consistently maintaining high-quality service standards.
• Navigate multiple electronic systems to provide a complete and integrated customer response.

Required Qualifications

• Minimum of 2+ years’ experience in Customer Service; prior call center experience is highly preferred.
• Must live within a one-hour commute of the Warwick, RI office.
• Experience managing multiple screens and electronic systems concurrently.
• Must adhere to strict training and shift schedules, including no planned time off during designated training periods.
• Strong computer/keyboard skills with excellent analytical and problem-solving abilities.
• Able to work in a stationary position for at least 75% of the time.

Preferred Qualifications

• High School diploma, GED, some college experience, trade, or professional certification.
• Demonstrated ability to quickly learn and continuously develop functional knowledge in administrative, claims, underwriting, or marketing functions.
• Excellent listening skills paired with professional oral and written communication abilities.