Remote Call Center Sales and Service Representative

Position Overview

Join our team as a Remote Call Center Sales & Service Representative and deliver exceptional customer service while driving sales from the comfort of your home. You’ll be the first point of contact for our customers – handling inquiries, resolving issues, and promoting our products and services. If you’re a motivated self-starter with excellent communication skills and a passion for exceeding targets, we want to hear from you!

Key Responsibilities

• Answer inbound calls and provide a top-notch customer experience.
• Identify customer needs and recommend appropriate products/services.
• Meet and exceed sales goals while maintaining high customer satisfaction.
• Resolve customer issues efficiently and professionally.

Required Qualifications

• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Willingness to learn and use sales techniques.
• Basic computer proficiency.
• Wired headset and webcam.
• Must be 16 years of age or older.

Preferred Qualifications

• Call center experience.
• Sales experience.
• Prior work-from-home experience.
• Overnight or early AM availability.

Technical Requirements

• Reliable high-speed wired internet.
• 20 Mbps download / 10 Mbps upload.
• Latency < 50ms.
• Jitter < 15ms.
• PC only – no Macs, Chromebooks, or Linux.
• Intel Core i3 3GHz+ processor.
• 8GB+ RAM.
• Minimum resolution of 1440x900.

Note: All offers are contingent on passing our technical requirements.

Pay and Benefits

• Starting wage: $13.70 per hour + sales commission.
• Shift differential: Available for overnight hours.
• Medical/dental/vision: Available to full-time employees.
• Sick pay: Provided for all employees.