Remote CSR

Position Overview

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, connecting vehicle sellers to over 750,000 buyers in more than 190 countries. As a Customer Service Representative (CSR), you will be the face of Copart—delivering exceptional customer service, offering effective solutions, and ensuring the timely release of vehicles from body shops, residences, and other locations. You will also provide support through chat and email as needed.

Key Responsibilities

• Provide exceptional customer service to internal and external customers.
• Obtain the release of vehicles located at body shops, residences, and other designated areas.
• Offer solutions that facilitate a unique customer service experience by understanding client needs.
• Handle chat and email support as the position expands.
• Answer and place calls in a professional manner, ensuring high call quality and timely follow-up.
• Utilize company resources to gather information and resolve customer inquiries.
• Perform other duties as assigned.

Required Qualifications

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Proficient with office equipment
• Attention to detail and strong problem-solving skills
• Computer proficiency with MS Suite
• Typing speed of 45 WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills are a plus
• Occasional overtime as needed

Benefits & Perks

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.