New Boutique Opening Austin: Operations Manager

Position Overview

Based in Austin, Texas, the Operations Manager at Cartier North America contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, this role oversees day-to-day processes—including administrative support for transactional activities, financial compliance, logistics, inventory control, and implementation of policies and procedures.

Key Responsibilities

Operational Excellence / Compliance

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, leading and influencing compliance among the broader team.
• Implement and maintain efficient opening and closing procedures.
• Oversee the movement of products—including shipments, transfers, consignments, and internal handling—while maintaining quality control and preventing stock losses.
• Ensure excellent care and proper handling of products with appropriate packing, shipping, and receiving procedures, especially for high-value creations.
• Oversee financial aspects of boutique sales by ensuring daily transactions and paperwork are submitted accurately and on time to corporate teams.
• Manage transactional flows (ecommerce, etc.) to sustain efficient business operations and deliver a seamless client experience.
• Oversee inventory control processes to support successful annual inventory counts.
• Collaborate with boutique management to monitor operating costs and ensure effective resource allocation.
• Uphold Cartier standards in maintenance, vendor relations, tools, technology, and equipment.
• Manage boutique supply inventory and lead Lean/5S strategies for optimal storage organization in partnership with the Regional Operations Manager.
• Oversee care service operations, including repair flows, report execution, and monthly inventory/reconciliation.
• Lead boutique audits and partner with management to implement action plans.
• Oversee display maintenance of the boutique—ensuring visual standards, product upkeep, organization, and cleanliness.
• Manage daily setup and breakdown procedures for boutique opening/closing in collaboration with the management team.
• Serve as a key user for new operational tools by collaborating on testing, training, and driving adoption.
• Consistently achieve and aim to exceed all key performance indicators (KPIs).

Maison / Industry Knowledge

• Develop fundamental brand knowledge to convey Cartier heritage and values.
• Stay current on industry news, local/global competition, and community connections.
• Continuously monitor the competitor landscape to ensure Cartier service and operations remain competitive and unique.
• Collect and share valuable feedback from the boutique team and collaborate on operational best practices with regional and network peers.

Talent and Leadership

• Elevate operational excellence by ensuring effective day-to-day processes and boutique organization.
• Build a transversal team and set clear expectations so all members contribute to operations.
• Exhibit a high degree of professional maturity and lead by example.
• Lead with authenticity and transparency, serving as a consistent and communicative voice with key updates.
• Inspire and engage team members by connecting them to broader operational strategies and providing clear, motivational feedback.
• Cultivate an inclusive environment that fosters trust and recognizes each member’s contributions.
• Hold team members accountable for demonstrating Cartier competencies and achieving KPIs.
• Train, develop, and motivate the Operations team by facilitating idea generation, creative problem solving, and ongoing learning.
• Provide clear, consistent performance management feedback and coaching to ensure individual development.
• Act as a “talent ambassador” by engaging in external pipelining activities and actively participating in the network Operations community.

Knowledge and Compliance

• Possess a solid understanding of the brand and its full range of products and services.
• Deeply understand and adhere to Cartier security and operational procedures.

Required Qualifications

• Bachelor’s degree in a business-related field
• 5–8 years of operations management experience in a luxury retail environment, including experience in leading leaders and managing direct reports
• Excellent computer skills, especially in Microsoft Office applications (Excel)
• Availability to work retail hours (including evenings and weekends) and travel as required
• Strong analytical, organizational, and interpersonal communication skills

Preferred Qualifications

• SAP knowledge
• Additional language skills

Benefits & Perks

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.

• Medical, Dental, and Vision: Extensive programs to cover your health needs.
• Health Savings and Flexible Spending Accounts: Options to support your financial planning.
• Income Protection: Life insurance, disability benefits, and 401(k) with employer match.
• Wellness & Paid Time Off: Wellness reimbursement benefits alongside generous PTO.
• Volunteer Time Off to support community initiatives.

At Richemont, We Craft the Future!