Order Management Supervisor / Customer Operations Supervisor

Position Overview

Join our team as an Order Management Supervisor / Customer Operations Supervisor in a thriving Fort Worth, TX company. This full-time direct hire role offers you the opportunity to lead a customer operations team, drive the full order-to-cash process, and ensure that every order turns into a happy customer. Location: Fort Worth, TX. Schedule: Full-Time Direct Hire.

Key Responsibilities

• Lead and grow a strong team by hiring, training, coaching, setting goals, providing feedback, managing performance, and fostering a customer-first culture.
• Manage the full order-to-cash process including order entry, fulfillment, invoicing, 3PL logistics coordination, returns/RMAs, credits, claims, and international orders.
• Drive continuous improvement by updating SOPs, ensuring audit readiness, and collaborating with Finance, IT, Logistics, and Quality teams to resolve issues.
• Utilize reporting and systems expertise to identify trends, forecast demand, and streamline operations for maximum efficiency.

Required Qualifications

• Experience Required: 3–5+ years of supervising customer service or operations teams with strong order management and wholesale/distributor experience.
• Demonstrated positive leadership, excellent communication skills, and a detail-oriented problem-solving approach.
• Education: High school diploma required.

Preferred Qualifications

• Bachelor’s degree or higher is preferred.
• Experience with ERP, EDI, CRM, or reporting tools is a plus.

Benefits & Perks

• Direct hire with a competitive salary package.
• Excellent benefits and real career growth opportunities.
• Supportive, expanding company culture where your work directly shapes customer success.