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Customer Onboarding Consultant

Evolve3 months ago
Denver, CO, United States
Hybrid
Full-time
Junior Level (1-3 years)
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Job Description

Position Overview

At Evolve, we're on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you're ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

Why this role:

Our Onboarding Consultant Team guides our new owner partners through launching or building upon their vacation rental business. We provide resources, exclusive industry insights, and an individualized experience tailored to the owner's needs and background, helping them feel supported and welcome. We are looking for a new Onboarding Consultant to join our team who shares our passion for delivering consistent and incredible guest experiences. The position serves as a bridge between sales and ongoing support teams. As an Onboarding Consultant, you will prepare the owner with performance expectations and insights as well as make decisions that impact the business. This role will leverage analytical and communication skills to ensure our specialized team builds a mutually successful product for the homeowner and Evolve. Onboarding Consultants are expected to quickly connect with diverse personality types to find collaborative solutions that lead to successful outcomes.

Compensation: For this role compensation is based on a base pay plus commission model. Our base pay is $52,020.80 annually, based on a 40 hour work week ($25.01/hr). This role is eligible to earn an uncapped monthly commission (with on target earnings of $10,500 annually) based on individual performance.

Location: All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

Key Responsibilities

  • Consult homeowners on vacation rental best practices for providing 5-star guest experiences and explain the impact guest reviews have on revenue generation.
  • Build a strong and strategic relationship with the owner and Evolve.
  • Respond to homeowners' inquiries, requests, and needs via phone, email, and text promptly with high-quality touchpoints, ensuring accountability for the quality and timeliness of deliverables.
  • Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation.
  • Utilize internal dashboards and resources to analyze market-specific data, set realistic performance expectations, and distill information for the owner.
  • Make independent and critical business decisions in Evolve's best interest, including decisions related to profitability, ROI, or partnership readiness.
  • Collect relevant property details and leverage Evolve tools and resources to ensure brand standards and expectations are met.
  • Research, diagnose, and recommend solutions to varied scenarios by utilizing resources and adapting solutions for specific situations.
  • Maintain adherence to team and company standard operating procedures (SOP) while meeting performance and behavior expectations.
  • Hold yourself accountable for measuring and meeting predefined performance objectives.

Required Qualifications

  • 2+ years of consultative sales, project management, or customer service experience required.
  • World-class relationship-building skills with excellent verbal and written communication abilities, including active listening.
  • A proactive communicator and strategic thinker with strong attention to detail, leading with a hospitality mindset.
  • Ability to stay organized and efficiently prioritize detailed work that varies in both importance and time sensitivity.
  • Capability to analyze, interpret, and communicate data effectively, distilling insights for broader market understanding.
  • A collaborative and solution-based approach to complex problem-solving and incorporating feedback.
  • Foundational sales skills with the ability to overcome objections.
  • A goal-oriented, results-driven mentality.
  • Adaptability and flexibility in a rapidly changing environment.
  • Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus.

Benefits & Perks

  • Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
  • Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
  • Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
  • Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most.
  • Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
  • Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
  • Connection: Employee Resource Groups celebrating our diverse communities at Evolve.

Required Skills

Salesforce
excellent communication
project management
data analysis
relationship building
consultative sales
problem solving
multitasking
customer service