Senior Program and Curriculum Specialist, Certified Paralegal (Remote)

Position Overview

At Cengage Group, we believe in the power and joy of learning. Our employees have a direct impact in helping students around the world discover this power and joy. The Sr Program and Curriculum Specialist, Certified Paralegal will support the design and direction of ed2go Programs. This role involves collaborating with product managers, instructional designers, content managers, and other colleagues to deliver innovative, high-quality educational products while ensuring timely support to internal and external partners. This is a part-time salaried position with an anticipated schedule of 25 hours per week. In this position, you will act as the liaison between instructors and the content maintenance team, handling everything from minor updates to larger comprehensive updates for each course. You will perform formal reviews of course content to ensure relevance over time and that our courses represent current requirements, certifications, and industry standards. Additionally, you will work as the knowledge expert on new course developments and course spin-offs. Your responsibilities will also include facilitating the product launch process, assisting new instructors, responding to queries, and supporting webinars. You will support planning processes to ensure courses meet high-quality standards, conduct competitor course reviews, and collaborate with the product team to understand and predict trends. Engagement and outreach will be key components of your role, as you will attend internal sales training sessions, host webinars for prospective students, and support B2B customer-facing presentations to foster program adoption. As a team member, you will participate in department activities, embody the Cengage Ethos and Credo, and assist in managing and relaying program details, including post-completion steps for certification exams and job placement. This role requires strong organizational and time management skills, the ability to work independently and collaboratively, and a commitment to maintaining confidentiality and ethical standards.

Key Responsibilities

• Act as the liaison between Instructors and the Content maintenance team on course updates.
• Perform formal reviews of course content for relevance and compliance with current requirements.
• Work as the knowledge expert on new course developments and spin-offs.
• Facilitate the product launch process and assist new instructors.
• Respond to queries and support in hosting webinars.
• Support planning processes to ensure high-quality standards for courses.
• Conduct competitor course reviews and collaborate with the product team on trends.
• Complete product strategy documents and identify advisory board members.
• Participate in internal sales training sessions to enhance understanding of course content.
• Host webinars for prospective students to assist in their enrollment decisions.
• Support cross-functional teams in maintaining exam pass and course completion rates.
• Assist with B2B customer-facing presentations and engagements.
• Support B2B contacts for course evaluations and community outreach efforts.
• Understand instructor responsibilities and facilitate sessions for assigned students.
• Moderate discussion boards and respond to student inquiries.
• Review survey feedback and communicate results to instructors.
• Assist in managing program details for certification exams and job placement.

Required Qualifications

• Associate's degree in Paralegal Studies or related field.
• Certified Paralegal (CP) or equivalent certification.
• 2-3 years' experience in a comparable professional capacity.
• 0-1 years of people management experience.
• 1-2 years instructing experience in person and/or online.
• Proficiency in legal research, drafting legal documents, and case management.
• Familiarity with legal terminology and procedures.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively with legal professionals.
• Commitment to maintaining confidentiality and ethical standards.
• Some experience creating student-facing educational content.
• Willingness and ability to learn new technologies and platforms.
• Strong teamwork capabilities and communication skills.

Preferred Qualifications

• Bachelor's degree in Paralegal Studies or related field.
• 1-2 years of people management experience.
• Experience in creating educational content.
• Familiarity with current educational technologies.
• Participation in the development of online educational materials.

Benefits & Perks

• Comprehensive Total Rewards package designed to support and empower employees.
• Competitive compensation range based on qualifications and experience.