Manager, Retail Operations

Position Overview

The Manager, Retail Operations is responsible for the execution of retail operations for Hard Rock Stadium and its related entities. This role supports both event-based and day-to-day retail operations—ensuring seamless execution, strong vendor coordination, and accurate reporting. The ideal candidate is highly organized, self-directed, and adaptable, with strong problem-solving, communication, and analytical skills, thriving in a fast-paced, event-driven environment. This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Key Responsibilities

• Lead retail operations for events, including planning, preparation, and on-site execution
• Support event planning efforts to ensure retail readiness and operational alignment
• Oversee retail store locations, merchandising standards, inventory replenishment, warehousing, and distribution
• Manage back-of-house operations, including point-of-sale systems and maintenance of e-commerce channels
• Coordinate and manage third-party retail vendors to support external and non-core events
• Provide administrative support across all events, including invoicing, reconciliation, and sales reporting
• Monitor inventory levels, sales performance, and operational efficiencies to support data-informed decision-making
• Maintain a high level of customer service and professionalism in a fast-paced, event-driven environment

Required Qualifications

• Bachelor's degree in a related field and/or equivalent experience
• 3–5 years of experience in retail and merchandising operations
• Prior retail store management experience
• Ability to work nights, weekends, and holidays as dictated by the event schedule
• Strong customer service orientation with a positive, solutions-focused mindset
• Proficiency in Microsoft Office applications and point-of-sale data systems
• Strong organizational skills with meticulous attention to detail
• Ability to manage multiple priorities with minimal supervision
• Excellent time management, planning, and follow-through skills
• Flexible work schedule and reliable transportation required

Preferred Qualifications

• Experience in sports, entertainment, or licensed merchandise environments

Benefits & Perks

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, paid time off (PTO) and company holidays