Automotive Mobile Diagnostic Technician

Position Overview

Protech Automotive Solutions is seeking a highly talented, dedicated, and quality-focused Mobile Diagnostic Technician to perform all-purpose technical duties. In this role, you will apply technical knowledge to assist customers, support Autel scanning units through inbound/outbound calls, answer questions regarding scanning procedures, and conduct research to resolve vehicle technology issues. Compensation: From $27.91 per hour. Job Type: Full-time. Work Location: In person.

Key Responsibilities

• Applies technical knowledge to assist customers.
• Answers inbound and outbound phone calls in support of the Autel scanning unit.
• Responds to technical questions regarding the scanning procedures.
• Conducts research to understand, explain, and resolve technology issues on vehicles.

Required Qualifications

• 2+ years of prior experience as a Diagnostic Technician; I-CAR & ASE certifications preferred.
• Must currently have or be willing to obtain the proper tools to successfully complete job duties.
• Must be able to pass all pre-employment screenings including background checks.
• Must have ASE Certifications or Michigan State Licenses in Electrical Systems, Heating and Air-Conditioning, Front-End Suspensions, and Steering Systems.
• Minimum age requirement of 21+ years.
• Ability to perform physical activities such as reaching, kneeling, bending, squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, estimates, and work orders.
• Effective verbal and written communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to provide personable, friendly customer service to both internal and external customers.

Benefits & Perks

• Benefits from day one – Immediately eligible for medical, dental, and vision insurance.
• Industry Comparable Pay – Paid weekly.
• State of the Art Products – 3M Repair Products.
• Paid Vacation & Holidays – Begin accruing from day one.
• Career Growth Opportunities – We promote from within.
• Paid Skilled Trainings and Certifications – I-CAR and ASE training provided.
• 401(k).
• Health insurance.
• On-the-job training.
• Paid training.