IT Network Technician

Position Overview

ANAX Business Technology is seeking a "Tier 1.5 - 2" Network Technician to join our dynamic IT team in the fast-paced SMB segment. With ANAX there is always something new to learn and staying on the leading edge of technology is a way of life. Day-to-day, you will work with a wide variety of technologies and clients in industries from legal to veterinary medicine, providing ample opportunity to excel and experience a wide range of innovations.

Key Responsibilities

• Provide first-class customer service to a wide variety of clients
• Implement and manage the various components of SMB client networks from mice to SANs and everything in between
• Troubleshoot unique and challenging technical issues
• Maintain servers (virtual and physical) as well as backups, infrastructure and most importantly: client relationships

Required Qualifications

• A professional demeanor, clean appearance and a keen understanding of “customer service”
• Strong problem solving and troubleshooting skills
• Satisfactory written and verbal communication skills, with the ability to explain technical concepts to non-technical individuals
• One to two years of technical support experience for PCs, servers, and/or network infrastructure, including deployment or maintenance of Microsoft technologies such as Windows client OS, Windows Server OS (User administration or better), and Microsoft 365 (Mailbox administration or better)
• Understanding of NAT, basic routing, and experience with port forwarding on SMB routers/firewalls
• Microsoft Certification or the ability to complete certification within 90 days
• Reliable transportation capable of traveling between Sunrise Mountain and the Pahrump Valley

Preferred Qualifications

• Any IT certification including (but not limited to) CompTia A+/Network+ (or higher) or MCP (or higher)
• Experience with the Apple ecosystem – iPhone, iPad, and iMac
• Experience implementing and maintaining business-grade backup solutions
• Experience with VMware products
• Experience implementing and managing SIP-based phone systems
• Experience with account management and client relations
• Experience working with technology in the legal vertical
• Background in a customer service oriented position

Benefits & Perks

• Base annual salary range starting at $50,000 plus monthly bonuses up to $1,200, monthly vehicle allowance of $345, 401K match, competitive health, vacation and sick time benefits, and reimbursement for approved technical certifications
• Additional Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, and Vision insurance