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Operations Lead - FT(North Fort Worth)

At Home10 months ago
Fort Worth, TX, United States
On-site
Full-time
Junior Level (1-3 years)
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Job Description

Position Overview

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operational processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance. Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home.

Key Responsibilities

  • Perform all store opening, closing, and front-end processes, ensuring accurate and timely execution, operational readiness, troubleshooting, team management, conditioning, and housekeeping while ensuring building, assets, and team member security.
  • Coordinate directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with company timekeeping policies, labor model standards, and customer interaction standards.
  • Participate in task management by planning and executing daily/weekly workloads, assigning tasks to meet store, department, and sales goals, and ensuring timely completion.
  • Support the store team in customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and overall customer experience to ensure effective and profitable operations.
  • Drive productivity through training, coaching, planning, monitoring, and appraising results.
  • Leverage daily interactions and team huddles to communicate and train on topics that enhance the customer experience.
  • Participate in all freight processes for incoming freight and transitions including stocking, down stocking, and end cap maintenance while maintaining a neat and organized store.
  • Open Availability (nights and weekends)

Required Qualifications

  • At least 18 years old.
  • High School Diploma/Equivalent.
  • Excellent verbal, written, and comprehension skills.
  • Ability to work a flexible schedule, including nights, weekends, and some holidays.
  • Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
  • Ability to work effectively both independently and as part of a team.
  • Strong attention to detail with regards to standards, processes, and marketing.
  • Reliable and trustworthy, serving as a role model for ethical and honest behavior.
  • Ability to motivate, delegate, and lead a team to accomplish objectives with timely and thorough execution.
  • Flexible and creative with an ability to manage multiple tasks as business demands shift.

Required Skills

Safety and Compliance
Store Operations
Team Leadership
Task Delegation
Inventory Control
Loss Prevention
Training and Development
Communication
Customer Service