Director of Product - Customer Experience

Position Overview

Realtor.com® is recognized as the No. 1 trusted site by real estate professionals and has been at the forefront of online real estate for over 25 years. We connect buyers, sellers, and renters with trusted insights and expert guidance. Join us on our mission to empower more people to find their way home. We are looking for a Director of Product to lead our Customer Experience products for real estate agents, agent teams, and brokers. In this high-visibility role, you will shape the vision and strategy for all customer-facing experiences across web and native apps, driving critical business functions from product purchase and setup to lead and listing management.

Key Responsibilities

• Define and drive the product strategy & roadmap for Realtor.com’s customer-facing tools across web and mobile.
• Lead, coach, and grow a team of talented product managers while fostering a culture of innovation and accountability.
• Champion the end-to-end user experience, ensuring best-in-class solutions on both web and native platforms.
• Collaborate with engineering, design, data, marketing, sales, and customer support to deliver seamless and impactful products.
• Leverage customer research, usage data, and market insights to make data-driven product decisions.
• Utilize competitive analysis and emerging technologies to propose bold product innovations.
• Effectively communicate progress, priorities, and outcomes to senior leadership and key stakeholders.
• Define clear performance metrics & KPIs to monitor success and drive continuous improvement.

Required Qualifications

• 12+ years of product management experience, including 5+ years in product leadership roles.
• Strong understanding of B2B customer tools, workflow platforms, analytics dashboards, customer engagement solutions, and CRM tools.
• Proven experience leading web and native app experiences at scale.
• Exceptional leadership skills with a track record of coaching and building high-performing teams.
• Demonstrated ability to develop and execute cohesive product strategies across multiple domains.
• High customer empathy and a user-centered approach to product design and decision-making.
• Excellent communication, influence, and stakeholder management skills.
• Ability to manage multiple complex initiatives in ambiguous environments.

Preferred Qualifications

• Experience working in or building for real estate, SMB, or marketplace businesses.
• Familiarity with AI/ML technologies and their applications in enhancing customer workflows and automation.

Benefits & Perks

• Inclusive Culture: A warm, welcoming, and inclusive environment.
• Intellectual Challenges: Engaging projects and problem solving at the forefront of technology.
• Professional Growth: Opportunities for development and career advancement.
• Collaborative in-person work environment in our Austin office to foster team synergy.