Customs Operations Manager - Fashion & Textile

Position Overview

As the Customs Operations Manager at DHL Global Forwarding, you will play a critical role in managing and coordinating customs clearance activities to ensure efficiency and cost-effectiveness. DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Explore your future with a company that invests in employee growth, training, and long-term career advancement.
Location: Miami, FL
Salary: $93,142.50 - $124,190.00+ (Based on Experience)

Key Responsibilities

• Oversee and streamline customs clearance activities, ensuring timely and compliant processing.
• Train and implement policies and procedures that uphold our service standards.
• Lead and develop a talented team, providing coaching and performance management.
• Drive strategic initiatives for Northern Border Entries, focusing on performance and productivity.
• Collaborate on policy development to enhance our customs operations.

Required Qualifications

• Extensive knowledge of importing regulations and customs brokerage practices.
• Proven ability to create a vision for customs operations that balances compliance with customer and shareholder value.
• Strong analytical and problem-solving skills.
• Excellent communication skills—verbal, written, and interpersonal.
• Proficiency in computer applications, including spreadsheets and databases.
• Demonstrated leadership experience in coaching and developing staff.
• Financial acumen, including budgeting experience.
• Education: A BS/BA degree with 6 years of related experience, including 2 years in a supervisory role.
• A Customs Brokerage License is required.
• In-depth understanding of ACE and experience with US Customs regulations and PGAs.
• Familiarity with Northern Border Customs Entries (Canada to USA).

Benefits & Perks

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• Benefits: 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.