Administrative Support Assc

The Counseling Center Administrative Support Associate is responsible for:

• Assisting with handling all tasks associated with the Counseling and Psychological Services reception desk (patient check-in and check-out, answering telephone calls, assembling clinic records, etc.).
• Appointment scheduling and managing provider schedules.
• Other related administrative duties as assigned.
• This position is located in the Counseling and Psychological Services Reception Desk area and functions as a member of an active work team (consisting of 15 therapists, 3-4 trainees, and 2 Administrative Support Associates) with cross-training in, and responsibility for, other administrative functions.
• This position requires efficient organization skills, knowledge of basic health information management conventions, an ability to work with a diverse group of people with varying knowledge and understanding of counseling, compassionate communication skills as required to deal with students in distress, and an ability to respond proactively within a growing, dynamic, ever-changing work environment.

Minimum Qualifications:

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

Preferred Qualifications:

• Prior experience in a university environment.
• Prior experience and demonstrated proficiency with Excel, Banner 9, Chrome River, and web-based software applications.
• Prior experience and demonstrated skill with customer service etiquette, Mental Health, and Psychiatry knowledge.