Global Operations Center Technician

Position Overview

Please note that this position is based on our campus in Madison, WI and requires relocation. We recruit nationally and provide financial relocation assistance. As an Operations Center Technician, you will help maintain business continuity across Epic’s global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations. You will identify and respond to issues using video feeds and system data, coordinating emergency responses during disruptions such as natural disasters or power outages. Working with internal teams and emergency services, you will ensure a safe environment and restore normal operations promptly. Epic’s uniquely themed campus not only supports effective work environments but also offers exceptional onsite amenities.

Key Responsibilities

• Monitor real-time alerts to maintain operational continuity
• Manage access and security systems to ensure safety
• Oversee building operations and facility management
• Identify and respond to issues using video feeds and system data
• Coordinate emergency responses during disruptions such as natural disasters or power outages

Required Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Eligible to work in the United States without visa sponsorship
• Willingness to relocate to Madison, WI (relocation assistance provided)
• Openness to 2nd and 3rd shift schedules as well as weekend days
• COVID-19 vaccination

Preferred Qualifications

• Experience in security operations, emergency response, or a related high-volume field

Benefits & Perks

• Merit-based compensation with annual raises, bonuses, and stock grants
• Comprehensive health benefits
• Four-week sabbatical after five years
• Restaurant-quality meals at a nominal cost
• Inclusive work environment with opportunities for career growth