Healthcare Collections - Self-Pay (Remote)

Position Overview

Job Title: Healthcare Collections - Self-Pay (Remote)

Department:

Reports To:

Location:

Schedule:

Summary: Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.

Compensation: The hourly rate for this position is between $16.00 – $19.00 per hour plus a monthly bonus, subject to experience and qualification. This role is also eligible for Cognizant’s discretionary monthly bonus program, based on performance.

Key Responsibilities

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements are sent for handled accounts and request additional statements as necessary.
• Manage patient disputes by gathering all pertinent information, noting disputes on the account, and escalating to a supervisor when required.
• Assist in making outbound calls as needed.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma.
• At least 1 year of experience in Collections/self-pay in Healthcare, working directly with patients.
• At least 1 year of experience with HER Software Epic.

Preferred Qualifications

• Associate’s Degree.
• Two years of related experience.
• Experience in self-pay collections within the healthcare industry.

Benefits & Perks

• Medical/Dental/Vision/Life Insurance
• Paid Holidays and Paid Time Off
• 401(k) Plan and Contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Additional Details: Applications will be accepted until May 23, 2025. Please note that the hourly rate, bonus, and benefits details are subject to change based on applicable laws and company policies.