Customer Service Representative - Weekend Shift

Position Overview

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Schedule: Saturday and Sunday plus optional Monday and Tuesday

Key Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics and adjust as needed for detailed and unique requests
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Required Qualifications

• High school diploma/GED
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Preferred Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred

Benefits & Perks

• Compensation: Competitive Compensation
• Paid Time Off
• Career Growth Opportunities