Full-Time Call Center Representative

Position Overview

McHales is a renowned, family‐owned company based in Levittown, Bucks County since 1950. We take pride in hiring the best and rewarding our team with fulfilling careers and growth opportunities. We are seeking a "Super Friendly Customer Service Representative" to schedule residential plumbing, heating, cooling, and electrical service calls in our call center. This hourly position offers bonus potential and acomprehensive benefits package. Join us, bring your brains and laughter, and become a part of our family‐oriented culture.

Key Responsibilities

Book service appointments and perform tasks to ensure outstanding customer satisfaction, including:

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Respond to customer requests, resolve issues, and promote the brand.
• Establish customer rapport and encourage repeat business.
• Participate in training to boost booked calls and engage in outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update the customer database with complete and accurate information.
• Work from 11am to 7pm.

Required Qualifications

• Proven track record in customer service.
• IT competent; strong typing skills and proficiency with phone systems.
• Highly organized with exceptional follow-through abilities.
• Excellent verbal and written communication skills.
• Ability to build trust and demonstrate empathy.
• Comfortable working in a fast-paced, goal-driven environment.
• Strong individual performance combined with a team-oriented mindset.
• Highly motivated, flexible, and positive outlook on life.

Benefits & Perks

• Bonuseson top of your pay!
• Paid Time Offfor work-life balance.
• Health Insuranceprovided.
• A Family Sensitive workplace that values work-life balance.
• Opportunity for advancement in a fast-growing company.
• Our top performers are among the highest paid in Bucks County withunlimited earning potential.
• Medical Insurance, 401K company match, paid holidays, family first day and birthdaybenefits.
• Enjoy company outings and build life-long relationships at McHales.