Patient Registration Rep

Position Overview

We are more than a health system. We are a belief system that inspires hope and nurtures growth in our careers and communities. Our commitment is to help people uncover their own power to be healthy.

This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim and ensure timely reimbursement. It also provides exceptional customer service during encounters with patients, families, visitors, and OhioHealth Physicians and Associates. Join us! If your passion is to work in a caring environment, believe that learning is a life-long process, and strive for excellence in the healthcare industry.

Key Responsibilities

• Accurately identifies patient in the EMR system.
• Obtains and enters accurate patient demographic and financial information via phone, virtual, face-to-face or bedside while maintaining confidentiality and delivering exceptional customer service.
• Performs registration functions in any of the Patient Access areas and oversees reception desks and lobbies.
• Uses critical thinking to resolve issues or escalate concerns as needed.
• Utilizes various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online systems, payer websites, or phone calls.
• Secures and tracks insurance authorizations and processes BXC patients.
• Transcribes ancillary orders and schedules outpatients.
• Generates, prints and provides patient estimates using price estimator products.
• Collects patients’ out-of-pocket expenses and past balances, and attempts to collect residual balances from previous visits.
• Answers inquiries regarding insurance residuals and self-pay accounts.
• Selects appropriate CPT codes based on clinical descriptions.
• Generates regulatory documents and obtains consent signatures.
• Determines patient Out-of-Network acceptance and reviews insurance information to discuss available financial aid.
• Explains billing procedures, hospital policies and provides relevant literature and documentation.
• Scans required documents for claim submission into the patient’s medical record.
• Transports or escorts patients safely to various destinations.
• Assists clinical staff with administrative duties and trains new associates.
• Uses a multi-line phone system to transfer calls appropriately and makes reminder phone calls to patients.
• Processes offsite and pre-registered paper registrations and maintains patient logs for statistical purposes.
• Educates patients on MyChart, including activation procedures.
• May be responsible for Visitor Management, including credentialing and wayfinding assistance.

Required Qualifications

• High School diploma or GED (Required)
• Excellent communication, organization, and customer service skills
• Basic computer skills
• One to two years of experience in a medical office setting

Work Shift: Day

Scheduled Weekly Hours: 16

Department: Main Registration

OhioHealth is an equal opportunity employer and fully complies with all state, federal, and local regulations. Equal employment is extended to all in every aspect of the associate-employer relationship.