Entry-Level IT Service Management Specialist
Ubertal Inc4 months ago
Boca Raton, FL, United States
Hybrid
Contract
Junior Level (1-3 years)
Job Description
Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton, FL
Duration: Approx. 3-month contract
Employment Type: Contract
Role Overview
This role supports IT service delivery operations, focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.
Key Responsibilities
- Support and improve IT Change, Incident, and Problem Management processes
- Assist in managing and resolving incidents, including major incidents
- Analyze workflows and recommend process improvements
- Monitor service performance metrics and prepare reports
- Provide training and guidance on ITSM procedures
Required Skills & Experience
- Experience with IT Change, Incident, and Problem Management
- Knowledge of ServiceNow platform and ITSM workflows
- Understanding of risk assessment, root cause analysis, and incident resolution
- Process improvement experience
- Minimum 2 years of relevant experience
Preferred Skills
- Experience with process optimization and workflow automation
Education
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
- ITIL Foundations Certification required
Required Skills
Risk Assessment
Root Cause Analysis
Process Improvement
Workflow Automation
Problem Management
Incident Management
IT Change Management
ServiceNow