Customer Account Executive

Company Overview:

Waste Management provides employees with a fulfilling career journey where their contributions have significance and impact. As a leader in the environmental services industry, WM equips its team members with flexible work alternatives and prospects for career progression. This inside sales role permits remote work alongside weekly in-person office interactions. Joining WM means becoming part of a team that values establishing enduring client partnerships, proactive service provision, and advancement based on performance.

Role and Responsibilities:

As an Customer Account Executive, you will focus on growing new business and maintaining existing accounts using a consultative, customer-oriented approach. You will manage a portfolio of accounts, identify upselling opportunities, and build strong customer relationships to ensure lasting satisfaction and aligned goals.

• Assume responsibility as the primary contact for managing customer accounts within your portfolio.
• Develop and nurture enduring customer bonds through consistent follow-up and a commitment to service excellence.
• Employ consultative selling techniques to align WM products and services with customer needs and compliance requirements.
• Maximize profitability by negotiating, updating, and renewing customer service agreements, while educating customers on contract details.
• Collaborate with the Inside Sales Manager to resolve complex customer issues effectively.
• Demonstrate strong knowledge of rates, fees, and service strategies while incorporating customer rewards and accommodations according to company policies.
• Identify and cultivate sales leads in your area and refer internal opportunities to other WM divisions as appropriate.
• Use Salesforce and pricing software accurately and consistently to manage account data and improve sales productivity.
• Prepare documentation and perform general office duties as needed.

Required Skills and Experience:

• Label: Valid high school diploma or accredited GED qualification.
• Label: One year of experience in waste management or five years of proficient business-to-business account management.
• Label: Ability to handle customer cancellation requests efficiently.
• Label: Proficiency in building and maintaining professional relationships.
• Label: Strong goal-setting, time management, and organizational skills.
• Label: Effective communication and negotiation skills with high impact.
• Label: Proficient computer skills.
• Label: Solid financial understanding.

Preferred Qualifications:

• Skilled in driving growth by acquiring new business and retaining existing accounts in B2B sales environments.
• Proactive in cold calling and identifying new business opportunities.

Compensation and Benefits:

WM offers a competitive and comprehensive benefits package designed to support employees:

• Healthcare, dental, and vision coverage.
• Life insurance providing financial protection for dependents, along with short- and long-term disability insurance offering income replacement during disability periods.
• 401(k) program with a 4.5% employer match and no vesting period.
• Employee Stock Purchase Program (ESPP) allowing purchase of company shares at a discounted rate.
• Generous vacation and sick leave benefits.
• Support and encouragement for continuing education.

About Waste Management:

Waste Management is committed to doing things right and responsibly. Our employees are driven by innovation, sustainability, and a dedication to delivering superior environmental solutions. WM invests in its workforce by offering flexible work arrangements, career growth opportunities, and a culture that supports work-life balance. Join a company where you can make meaningful contributions, grow professionally, and positively impact the communities we serve.