Front Desk Advisor

About Wolves Den Jiu Jitsu

Wolves Den is one of Utah's premier Brazilian Jiu Jitsu academies. We train kids, adults, and competitors in a high-energy, tight-knit community environment. The front desk is the first impression every member and prospect gets, and we need someone who treats that responsibility like it matters.

The Mission

You are the face of Wolves Den. Your job is to make sure every person who walks through that door feels welcomed, every lead gets followed up on without hesitation, and every prospect who shows interest gets converted into a member. This is not a sit-and-answer-the-phone role. You are here to produce results.

What You Will Be Responsible For

• Converting walk-ins, calls, and inbound leads into trial class bookings consistently
• Following up on every prospect the same day, no exceptions
• Closing new member enrollments and processing registrations accurately through our system
• Keeping the front desk experience clean, professional, and welcoming every shift
• Tracking all lead activity and reporting daily on bookings, conversions, and pipeline
• Representing the Wolves Den brand with energy and professionalism at all times

What We Are Looking For

• People-first: You connect with people fast, whether it is a parent dropping off their kid or an adult walking in for the first time
• Competitive: You track your numbers, you know your conversion rate, and you want to beat it every month
• Coachable: You take feedback immediately and apply it, no ego
• Reliable: You show up on time every shift without being chased
• Self-starter: You see what needs to be done and handle it without waiting to be told
• Communicator: Clear, confident, and professional on the phone, in person, and in writing

Requirements

• Must be: 18 or older
• Available: Monday through Thursday, 4:00PM to 8:30PM
• Comfortable working with adults, kids, and parents in a martial arts environment
• Basic proficiency with digital tools and CRM systems (we will train you on our platform)
• Reliable: transportation to our Riverton location
• Clear background check required
• Prior sales, front desk, or customer-facing experience strongly preferred

Compensation

• Base: $20/hour from day one
• 10% commission on every new member registration
• Base grows as you consistently hit your KPIs
• Complimentary BJJ training for all staff

How to Apply

We do not accept applications through Indeed directly. To be considered, complete our application form below:

https://wolvesdenjiujitsu.typeform.com/to/HGhqCf6u

Applications submitted outside of this form will not be reviewed. The form takes 5 to 7 minutes. Read every question carefully.

Pay

$20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location:

In person