Entry Helpdesk Associate
Florida Professional Groupover 1 year ago
The Villages, Florida, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
Are you interested in an IT career? If you are looking for an IT position in The Villages, there is now an Entry-Level Computer Support Assistant position available. Computer Support Assistants work at the Help Desk and are part of the overall IT team. As part of the Help Desk team, Computer Support Assistants provide technical assistance and support related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner. If you are a teamplayer, Computer Support Assistants are an important part of the IT team; come see if you are a good fit for our team!
Key Responsibilities
- Provide technical assistance and support related to computer systems, hardware, and software.
- Answer users' questions.
- Train users on basic system and computer functions.
- Address system and user issues.
- Resolve technical issues in a timely and professional manner.
Required Skills
Software Troubleshooting
Customer Service
Team Collaboration
Hardware Troubleshooting
Communication