<section style="margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
  <p style="color: #333; line-height:1.6; margin:0 0 10px 0;">Fresno based Managed Service Provider has an opening for an IT Support Technician. This position will provide support for our local business clients with <strong>Compensation:</strong> $26.00 - $29.00 per hour. It is a full-time role with expected hours of 40 per week and requires in-person attendance. Travel to customer locations within the greater Fresno area is required.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Provide IT support for local business clients.</li>
    <li style="margin: 8px 0;">Travel to customer locations within the Fresno area.</li>
    <li style="margin: 8px 0;">Troubleshoot technical issues and see problems through to resolution.</li>
    <li style="margin: 8px 0;">Maintain high standards of customer service.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Proficiency in Windows OS.</li>
    <li style="margin: 8px 0;">Experience with Active Directory (creating user accounts, password resets, etc.).</li>
    <li style="margin: 8px 0;">Knowledge of Microsoft 365 (creating mailboxes and configuring Outlook).</li>
    <li style="margin: 8px 0;">Understanding of TCP/IP protocols (DNS, DHCP).</li>
    <li style="margin: 8px 0;">Familiarity with Microsoft Office.</li>
    <li style="margin: 8px 0;">Experience in Help Desk support.</li>
    <li style="margin: 8px 0;">Excellent customer service skills and the ability to work independently.</li>
  </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;"><strong>Benefits &amp; Perks</strong></h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">401(k) and 401(k) matching</li>
    <li style="margin: 8px 0;">Flexible spending account</li>
    <li style="margin: 8px 0;">Health insurance</li>
    <li style="margin: 8px 0;">Paid time off</li>
    <li style="margin: 8px 0;">Professional development assistance</li>
    <li style="margin: 8px 0;">Retirement plan</li>
  </ul>
</section>

IT Support Technician

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Benefits & Perks

Required Skills