Technology Support Specialist

Position Overview

Sacramento Country Day School, a leading independent school in the region, is seeking a Technology Support Specialist for the 2025-26 school year. This full-time, 12-month position offers an annual salary range of $50,000–$70,000 (depending on education and experience) and 100% employer-paid medical, dental, and vision premiums for the employee only. Beginning on or after February 2, 2026, you will play a vital role in ensuring that students, faculty, and staff experience seamless technology support across hardware, software, audiovisual, and network systems. The school serves over 600 students from pre-kindergarten through twelfth grade in a diverse and inclusive community that values creative and critical thinking.

Located in Sacramento, one of the country’s most diverse and inclusive cities, Country Day embraces a holistic liberal arts education that nurtures intellectual, physical, creative, social, and moral growth.

Key Responsibilities

• Provide Level I and II technical support for users (students, teachers, staff, and administrators) via in-person, phone, ticketing system, or email.
• Diagnose, troubleshoot, and resolve issues related to computers (Windows, macOS, Chrome OS), the Student Information System (Blackbaud), classroom technology (TVs, smart boards, displays), printers, copiers, peripherals, user accounts, and network connectivity.
• Assist with the setup and maintenance of classroom and office technology systems.
• Support school-wide software deployments, updates, and device rollouts.
• Document technical procedures and maintain support ticket logs.
• Manage technology inventory, including deployment, collection, and auditing of devices.
• Collaborate with the Director of Technology to implement new technologies and optimize current systems.
• Provide training and one-on-one support to faculty and staff on digital tools and platforms.
• Participate in technology planning meetings and contribute to process improvement initiatives.
• Assist with technology-related events such as professional development sessions, testing, and assemblies.
• Provide occasional on-call and after-hours support as needed.

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
• 2+ years of experience in IT support, preferably within K-12 or higher education environments.
• Demonstrated experience supporting end users in a helpdesk or technical support role.
• Strong knowledge of Windows, macOS, and Chrome OS operating systems.
• Familiarity with mobile device management (MDM), School Information Systems, and Google Workspace or Microsoft 365 environments.
• Excellent communication, patience, and customer service skills.
• Ability to lift and move equipment (up to 50 lbs) and perform physical tasks associated with technology setup.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience with educational technologies such as Securly, TV Displays, Apple Classroom, and Google Classroom.
• Experience managing devices using tools such as Jamf, Intune, or Google Admin Console.
• CompTIA A+, Network+, or equivalent certifications.
• Strong interpersonal and communication skills, attention to detail, a collaborative mindset, and adaptability to emerging technologies.

Benefits & Perks

• 100% employer-paid medical, dental, and vision premiums for the employee only.
• Full-time employment benefits.
• Opportunity to work in a mission-driven, diverse, and inclusive educational community.
• Competitive annual salary based on education and experience.