Digital Account Manager

Position Overview

KWSM, a full service digital marketing agency known for its story-first approach, is seeking a passionate and tenacious marketer to join the team as a Digital Account Manager. In this role you will lead the execution of comprehensive digital marketing strategies for a diverse client base, ensuring excellence in client retention, growth, and overall campaign performance while working collaboratively with copywriters, designers, and content creators.

Key Responsibilities

• Lead the account team and guide the execution of comprehensive digital marketing strategies.
• Foster proactive, relationship-focused client communications while educating and advocating for client success.
• Drive campaign performance across channels, including paid advertising, branding, email, social media, SEO, and landing page optimization.
• Manage multiple client accounts across various industries by understanding client objectives and setting meaningful KPIs.
• Collaborate with creative teams to maintain quality control and meet established deadlines.

Required Qualifications

• Experience Required: At least two years of agency experience in a client-facing role.
• Education: Marketing degree or equivalent work experience.
• Proven performance managing lead generation funnels and digital advertising campaigns.
• Comprehensive knowledge of digital marketing best practices, including landing page optimization, email marketing, social media, and digital ads.
• Advanced understanding of performance metrics including Google Analytics, Google Search Console, and email marketing KPIs.
• Strong relationship building, customer service, and executive communication skills.
• Highly dependable and exceptionally organized, with a passion for digital marketing.

Preferred Qualifications

• Embodies KWSM core values: Creative, Communicative, Uncommonly Organized, Team-oriented, Social, Passionate, and Loyal.
• Demonstrates strong leadership with accountability for both self and team.

Benefits & Perks

• Location: Any KWSM office – CA or GA.
• Schedule: Hybrid schedule – 3 days in-office and 2 days remote, with a 9/80 work schedule providing every other Friday off.
• Compensation: Full-time, salaried position.
• Health insurance, 401K, 3 weeks paid vacation, and 11 paid holidays annually.
• Opportunities for internal promotion, mentoring, professional development, and leadership growth.