Inside Sales Account Manager

Position Overview

BlackHawk Industrial provides the highest quality industrial products and engineered supply solutions with a commitment to local relationships and exceptional customer service. In this role, the Inside Sales Account Manager is responsible for selling products and services from start to finish via phone, email, or web store. Compensation: Base Salary + Generous Commission Structure.

Key Responsibilities

• Exhibit, recruit, and coach associates consistent with core behaviors
• Promote a culture of safety
• Prospect, qualify, and generate sales within established trading partners
• Maintain a thorough knowledge of products
• Demonstrate strong character and a desire to win despite obstacles and objections
• Follow through with customers to ensure satisfaction
• Identify revenue opportunities within customers’ communities
• Close additional purchases of products and services
• Communicate routinely with customers to qualify and drive leads through the sales pipeline
• Prioritize and update contact lists for all existing and prospective customers
• Study product information, attend seminars, and supervise product tests
• Proactively solve customer problems and escalate market issues to management
• Track and develop new sales prospects and maintain positive relationships with potential buyers
• Manage the sales process from proposal to close including customer payment follow-up
• Solicit and maintain contact with key accounts and report all customer contact activity
• Provide ongoing customer support and engage in technical discussions through demonstrations and presentations
• Perform additional duties as assigned and follow ISO processes and procedures

Required Qualifications

• High levels of product knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Competence in computer software including BlackHawk approved ERP, CRM tools, Halo, and Excel
• High School diploma required
• 2-4 years of experience in a similar position
• Ability to learn and understand BlackHawk web store back end operations

Preferred Qualifications

• Bachelor’s degree in a related field
• Previous sales or customer service experience
• Familiarity with standard industry concepts, practices, and procedures

Benefits & Perks

• Health Insurance: BCBS of OK HDHP
• HSA: with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA options (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) including concierge services and travel assistance
• Paid Time Off and Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness Challenge with a chance to win money or prizes
• Tuition Reimbursement after 1 year of employment