Director of Marketing Communications & Customer Service

Company Description

Rockwell Labs is a privately-held, woman-founded and owned manufacturing company working in the B2B (www.rockwelllabs.com) space. We develop, formulate, package, and market green/natural pest control and cleaning products for professional exterminators as well as consumers. All operations take place at our facility in North Kansas City. We are relentless innovators who are passionate about our products, our service and our customers. We're proud to have established a solid reputation for innovation and quality in our industry during our 25+ years of existence. We're grateful for the outstanding professionals we employ and their commitment to our culture and vision.

Your Responsibilities

The successful candidate will have end to end responsibility for effectively managing the development and production of the company’s marketing collateral and campaigns, including ads, flyers, catalogs, websites, exhibit display materials, social media presence, email campaigns, and the design and copy elements of product packaging.

The successful candidate should both understand and have a strong working knowledge of creative concepts, effective internal and external communication, attention to detail, commitment to quality, organization and file management skills, and ability to lead and manage oneself and others.

Key Responsibilities:

• Develop marketing strategy and design concepts, working with the CEO and sales management as applicable
• Design, edit and produce marketing collateral and execute multi-channel marketing and PR campaigns
• Manage marketing spend to ensure cost-effective, high-ROI marketing efforts
• Work with procurement and vendors on production of printed packaging artwork
• Ensure all applicable deadlines for materials are met
• Ensure grammatical and typographical accuracy and editorial and style consistency in written collateral
• Ensure visual brand consistency across all platforms
• Ensure design and copy elements of packaging and other marketing collateral meet established legal and regulatory requirements
• Ensure customer inquiries are handled promptly and efficiently
• Develop systems and procedures to more effectively and efficiently accomplish the tasks noted above
• Follow established company policies

Work Environment

If you long for the smothering embrace of large corporation and a day full of meetings, this probably isn’t a great fit... But if you thrive in a fast-paced environment where you can accept responsibility, take action and have a measurable impact every day, then this may be the opportunity for you!

Reporting Structure

Reports to: CEO

Supervises: Marketing Coordinator, Graphic Designer, Technical Support Specialist

Requirements

Requirements: Bachelor’s degree in marketing, communications or related field and 5+ years of progressive experience in marketing/communications

Please forward your complete resume with dates and a cover letter to apply.