Product Manager, Platforms and Mobile Apps

Position Overview

Join the American Red Cross and experience the greatness of the human spirit while making a tangible difference in millions of lives. As an Instructor Product Manager, Platforms and Mobile Apps, you become a vital part of the world's largest humanitarian network. You will drive the strategy, development, and management of the Red Cross Training Services mobile application portfolio – including First Aid, Caregiving, Pet First Aid, Swim, Lifeguard VR and future mobile apps – as well as oversee digital platforms such as the Red Cross Learning Center, API productization, and course licensing.

This is a work-from-home position open to qualified candidates in the United States, with the ability to work in Eastern Standard Time. As you care for others, you'll be supported with competitive compensation and benefits that recognize your contributions.

Compensation: The salary range for this position is $81,072-$108,090. Note that salaries are aligned to the location where the work is primarily performed and may vary based on skills and experience.

Key Responsibilities

• Develop product positioning and value proposition and collaborate with marketing and sales leadership on strategy, campaign execution, and sales training for the product portfolio.
• Drive the product life cycle from requirement definition, research, technical specifications, development, security review, UAT, and KPI monitoring to all go-to-market activities.
• Lead cross-functional and cross-organizational teams—internally at the Red Cross and with external partners—to commercialize training programs.
• Apply SAFe (Scaled Agile Framework) principles to collaborate with agile teams and stakeholders throughout product development and delivery.
• Conduct industry and competitive analysis to identify emerging trends and opportunities, and perform customer research to inform the product roadmap.
• Lead initiatives to improve the Red Cross Learning Center’s features, navigation, and support for students, instructors, and training provider administrators.
• Work with internal and external vendors to enhance existing products, manage product roadmaps, analyze customer and product data, and mitigate risks.
• Build collaborative relationships with key partners and stakeholders, communicate priorities, and gain executive buy-in for product roadmaps.
• Collaborate with the product development team on mobile app content development and ensure Spanish content is current through translation vendors.
• Monitor and respond to digital product-related emails, reviews, and user issues submitted via the apps.

Required Qualifications

• Education: Bachelor's degree in Marketing, Business Administration, Information Technology or a related field.
• Experience: Minimum 5 years of related experience or an equivalent combination of education and experience.
• Customer-focused with a passion for improving end-user impact.
• Proven product management experience with mobile apps and/or digital platforms.
• Experience implementing SAFe or other agile frameworks in product development.
• Ability to collaborate with internal business owners and external agencies.
• Capability to work under pressure in a dynamic, multidimensional environment.
• Excellent written and verbal communication, presentation, and problem-solving skills.
• Strong interpersonal, organizational, teamwork, and collaboration skills.
• Familiarity with the Red Cross structure and operations is preferred.

Benefits & Perks

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO starting at 15 days per year (based on job type and tenure)
• 11 paid holidays (six core holidays plus five floating holidays)
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance programs
• Short and Long Term Disability Insurance
• Service awards and recognition