SR EXECUTIVE - CASINO MARKETING

Position Overview

The primary responsibility of the Senior Executive – Casino Marketing is to cultivate relationships with casino guests, primarily through acquisition, development, and retention efforts. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Key Responsibilities

• Develop and maintain players on behalf of The Venetian Resort.
• Aggressively utilize “hit sheet” and frequently walk the casino floor looking for un-hosted players.
• Aggressively tele-market guests, track activity/responses in GEMFIRE, and book reservations.
• Staff key contact points on property: Host Office, Loyalty Desks, Credit Desk, Gold Lounges, and High Limit areas as necessary.
• Meet and achieve all goals as set by the management team, including activity, production, telemarketing, and reservations goals.
• Support promotional and special event offers through bookings and guest participation.
• Determine how and when to offer comps based on game type, theoretical earning, estimated player worth, and competitive evaluation.
• Communicate promotions, offers, and property/industry knowledge effectively to guests.
• Respond efficiently to guest requests to ensure satisfaction and loyalty.
• Promote the features and benefits of The Venetian Resort via cold calling and secure reservations by conveying clear offer details.
• Safety and consistent, regular attendance are essential functions of this job.
• Perform other related duties as assigned.

Required Qualifications

• Must be 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card, and any other required certification or license.
• 6+ years of experience in developing and maintaining a customer base, primarily in the gaming industry or related areas.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills with the ability to engage with guests and team members from diverse backgrounds.
• Must be able to work varied shifts, including nights, weekends, and holidays.