Aviation Operations Coordinator

Position Overview

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field at Alliance in Fort Worth, Texas. Strategically positioned within one of the nation’s most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele—including civilian, military, and cargo aircraft. With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike.

Alliance Air Services is seeking a dedicated and service-oriented FBO Operations Coordinator to join our growing team. Reporting to the Customer Experience Manager, the successful candidate will support day-to-day operations, contribute to a positive team culture, and help maintain the efficiency and professionalism that define our FBO. The ideal candidate thrives in a fast-paced environment, demonstrates resilience under pressure, and excels at multitasking and team collaboration.

Location: Perot Field, Fort Worth, TX

EEO Statement: Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Responsibilities:

• Aircraft and Service Coordination:
  • Communicate fuel order information to appropriate teams
  • Coordinate and track all miscellaneous service requests (LAV, potable water, oil, etc.)
  • Utilize software platforms to track inbound and outbound aircraft as well as service requests
  • Coordinate daily customer pull times
  • Coordinate international trash pickup and complete proper documentation
  • Prioritize operational tasks to ensure safe, efficient, and upscale service is provided
• Communication and Customer Interaction:
  • Maintain lines of communication with Line Operation Specialists, Customer Service Representatives, and Concierge department members via two-way radios
  • Professionally communicate with pilots on inbound aircraft
  • Assist with passenger services as required
  • Provide timely feedback regarding service failures or customer concerns
  • Update service request status in real time through the digital platform
  • Communicate directly with shift Leads to ensure cohesiveness and teamwork
• Operational Oversight:
  • Maintain and operate gate movements
  • Complete weekly airport audits
  • Track weather conditions

Required Qualifications

• Education: High school diploma required; associate or bachelor’s degree preferred
• Experience Required: Minimum 2 years of experience in general aviation, FBO operations, or airport services
• Strong organizational skills and attention to detail
• Ability to multi-task and thrive in a fast-paced, high-pressure environment
• Adaptability to dynamic conditions and frequent interruptions
• Effective problem-solving and decision-making skills
• Excellent communication skills (written, verbal, and radio)
• Strong customer service orientation with a professional demeanor
• Self-motivated with a high sense of urgency
• Commitment to safety for team members, airport operations, and FBO clients
• Ability to work collaboratively in a team environment
• Basic technical aptitude for operational systems and equipment

Preferred Qualifications

• Experience in high-touch customer service environments (e.g., hospitality, aviation, concierge) preferred
• Familiarity with aviation scheduling, dispatch, or ground support systems is a plus