Security Operations Manager - Full-time

Position Overview

Site Manager – Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you’ve been looking for! At Metro One LPSG, we are reshaping the security industry with a dynamic, service-driven approach. We provide top-tier security and loss prevention services to our valued clients while growing fast. Join us to advance your career in a supportive and challenging work environment.

Key Responsibilities:

• Provide on-site leadership and direction to all assigned security personnel.
• Act as the primary liaison with client site management.
• Oversee hiring, training, scheduling, and supervision of shift supervisors and officers.
• Ensure compliance with client-specific performance metrics for site security functions.
• Enforce and execute Metro One internal programs, policies, and reporting protocols.
• Achieve internal KPIs related to expense control, staffing quality, scheduling efficiency, and report accuracy.
• Build and maintain strong, collaborative relationships with both the client and Metro One leadership.
• Maintain clear and professional communication protocols with stakeholders.
• Drive a service-first culture, consistently exceeding client expectations.
• Ensure the maintenance and operation of patrol vehicles and security equipment.
• Execute emergency response initiatives and other site-specific security directives as required by management.

Required Qualifications:

• Prior experience in security site management, logistics security, or a related field is required.
• Proven leadership experience managing teams of security personnel.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational and administrative capabilities.
• Ability to work flexible schedules, including weekends, holidays, and after-hours as needed.
• Professional demeanor with the ability to interface with both internal teams and external clients.

Preferred Qualifications:

• Proficiency in report writing, scheduling platforms, and security technology is a plus.

Benefits & Perks

• Weekly Pay: Your hard work is rewarded fast.
• Benefits: Health, dental, vision, and more.
• Schedule: Work-life balance matters.
• 401(k) Program: Invest in your future.
• Easy Online Application Process: Get started in minutes!