Account Manager

About us

Established in 1995 in the heart of Niagara Region, Northland Floral Inc. is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies.

At Northland Floral, our mission is to serve our customers with exceptional product, personalized service, and dedicated delivery. To deliver on our purpose and accomplish our mission, we aspire to be a championship team that acts in accordance with our core values.

• We encourage ideas, collaboration, and open communication.
• We strive to do what is best and right.
• We respect and value one another.
• We empower others to take the lead to reach their full potential.
• We are inspired by change and stimulated by progress.

Due to strong growth in our business and continued plans for expansion, Northland Floral is looking for an Account Manager. It is your opportunity to grow in a fast-paced, friendly environment where we empower people to lead and reach their full potential. The successful candidate will have a passion and desire to offer quality customer service and sales support. Further, they will be self-starters looking to grow existing customers, create new customers, while increasing customer satisfaction.

Duties and Responsibilities:

• Accurately process customer transactions
• Generate invoices for customer orders
• Generate new and repeat sales by providing product information in a timely manner
• Determine customer requirements and expectations to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications and in-stock items
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Contact customers following sales to ensure on-going customer satisfaction and resolve any complaint
• Actively collaborate with sales manager to plan and set sales and productivity goals.
• Meet sales and productivity goals
• Present a professional image to customers, vendors, and fellow employees at all times
• Maintain accurate and up-to-date customer files
• Perform other duties as assigned by the Sales Manager.

Qualifications:

• Minimum 3 years of sales experience
• Experience in customer service
• Strong organizational and planning skills; attention to detail
• Ability to work under minimum supervision
• Excellent oral and written communication skills
• Strong computer skills, including data entry and Microsoft applications
• Exemplary sales experience preferred.

How to Apply

If you are interested in this position, please email your cover letter and resume. We thank you for your interest in Northland, however, only those applicants selected to participate in the interview process will be contacted. This posting will be removed once the position has been filled.

Northland Inc. is an equal employer recognizing diversity and inclusion. Northland Inc. welcomes and encourages applications from exceptional individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Paid time off
• Vision care

Work Location: In person