Client Service Advisor

Position Overview

The Client Service Advisor is responsible for the day-to-day duties of helping clients, opening and maintaining client accounts, and serving as a key contact person for account-related client requests.

Key Responsibilities

• Schedule and prepare for client review meetings.
• Initiate and field client service calls.
• Work closely with various custodians and insurance carriers to process client service requests.
• Prepare and process the necessary paperwork, when required, to complete client service requests.
• Prepare and process onboarding paperwork for advisory accounts, financial plans, insurance policies, and annuity policies.
• Manage the underwriting process for new insurance policies including:
  • Ordering and follow-up on medical records
  • Communication with BGA or FMO and carriers for status updates.
• Utilize our paperless filing system.
• Document and process actions throughout day utilizing the company’s CRM system, Salesforce.
• Maintain client accounts:
  • Assist in obtaining, updating and maintaining client data/information throughout appropriate custodian and internal computer system.
  • Add features such as options, margin, aggregate/multi-margin, check writing, debit cards, eDelivery, Moneylink, view only authorizations, etc.
  • Update beneficiaries.
  • Add POAs & DPOAs.
  • Assist with account transfers and rollovers from outside firms and checking asset transferability/acceptance.
• Ensure agreements and questionnaires are current.
• Initiate and track asset/money movements including, journals, EFTs, ACATs, charitable giving, wires, DTCs, check withdrawals, etc.
• Assist clients with login requests.
• Monitor custodian alerts and resolve issues.
• Monitor progress on all tasks and follow up as needed to ensure completion of tasks.
• Troubleshoot client service-related issues as needed.
• Assist with special projects as required.

Required Qualifications

• Bachelor’s degree, preferably in business, finance, economics, or have related experience.
• Continuously exhibits personal integrity and professional initiative.
• Reliable, follows through on commitments, does not shrink from new challenges.
• Experience with CRM, portfolio management and document management software (preferred).
• Must be organized, detail-oriented, and able to multitask effectively.
• Demonstrates an ability to deliver high quality, accurate work within prescribed deadlines.
• Exhibits a desire to exceed expectations and continuously learn.
• Excellent written and verbal communication.
• Collaborative and able to work effectively with others.