Customer Service & Sales Experts - Work from Home

Position Overview

Teleperformance is a global, digital business services company delivering the most advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways. With more than 500,000 passionate people speaking over 300 languages, our global scale and local presence allow us to be a force for good in supporting communities, clients, and the environment.

Through a balanced high-tech and high-touch approach, we simplify people’s lives and help companies adapt quickly to changing needs. As a Customer Experience Specialist, you will be the eyes and ears of our team—handling customer inquiries and finding innovative ways to respond. This is a Work at Home position available only to individuals located in AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

At Teleperformance, your growth is our priority. Our success stories include former agents rising to leadership positions, proving that here the sky is the limit.

Key Responsibilities

• Provide customer support via telephone, email, and instant message.
• Handle inquiries and resolve basic support issues such as address changes, order processing, warranty, or billing/payment; escalate product/service issues to the appropriate Product Support Specialist.
• Serve as the primary contact for inbound customer issues, escalating technical product-related issues as needed.
• Process a high volume of inquiries and achieve targeted resolution metrics.
• Troubleshoot customer problems by identifying root causes and utilizing available tools to resolve issues.
• Escalate unresolved problems to the appropriate resource, following up to ensure issues are resolved.
• Track and document support requests and customer issues accurately.
• Update customer contact information and maintain data integrity.
• Meet quality standards, adhere to schedules, and manage average handle times effectively.
• Provide guidance or mentoring to less experienced associates as needed.
• Perform other related duties as assigned.

Required Qualifications

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of satisfaction
• Over 18 years of age
• Ability to type at least 25 wpm
• High School Graduate or GED
• Proficiency in PC operation and navigation
• Effective people skills and sensitivity when dealing with others
• Ability to work independently as well as within a team
• Excellent oral and written communication skills
• Capability to adapt in a fast-paced, constantly changing environment
• Ability to remain composed and objective under pressure
• Strong organizational and work prioritization skills

Work from Home Requirements

• Minimum subscribed download rate of 15.0 Mbps
• Minimum subscribed upload rate of 5.0 Mbps
• ISP must have no packet loss with ping under 50ms
• Internet connections cannot be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed is required
• A clean and quiet workspace is necessary

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs