<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for a Technical Support Associate (SME).</h2>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Manage and resolve complex escalations independently via phone, email, and chat</li>
 <li style="margin: 10px 0; line-height: 1.6;">Deliver exceptional support while meeting key performance metrics</li>
 <li style="margin: 10px 0; line-height: 1.6;">Mentor and coach team members to enhance their professional development</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">3+ years of experience in the Customer Service field (BPO)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Deep technical expertise with hardware/software troubleshooting and experience with Zendesk and Admin tools</li>
 <li style="margin: 10px 0; line-height: 1.6;">Advanced (C2) English proficiency, both written and spoken</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong team player with ownership and the ability to work independently</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to multitask and prioritize effectively in a fast-paced environment</li>
 </ul>
</section>

Technical Support Associate

Job Description

A company is looking for a Technical Support Associate (SME).

Key Responsibilities

Required Qualifications

Required Skills