Virtual Legal Assistant for Fast-Paced Traffic Ticket Law Firm

Position Overview

A high-volume, fast-paced Florida traffic ticket and criminal defense law firm seeks a full-time legal assistant with excellent customer service and multitasking skills to work remotely from home. This position is full-time with a schedule of Monday to Friday and offers Compensation: $15.00 per hour.

Key Responsibilities

• Answer all incoming calls and respond to missed calls in a timely manner
• Identify customer questions, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally
• Redirect customers to attorney when appropriate
• Generate leads for attorney by screening callers and identifying potential sales opportunities
• Provide quotes and process payments
• Data entry into Google Sheets and Client Relation Manager software
• Prepare pleadings (such as "Notice of Appearance," "Motions," etc.) and electronically file them through the Florida e-Filling Portal
• Obtain case updates and results from courthouses
• Provide clients with case updates and results
• Communicate with JA’s, State Attorneys, and courthouses as needed

Required Qualifications

• High school diploma or equivalent (GED)
• Customer service experience required
• Ability to handle a large volume of calls
• Excellent communication and multitasking skills
• Outgoing and friendly personality
• Bilingual: Must speak, read, and write English and Spanish fluently
• Own computer and smartphone with high-speed internet
• Must download the applications RingCentral and Filemaker; technology savvy with experience using Microsoft Outlook, Word, and Google Sheets
• A workspace free from noise and other distractions