IT Desktop Analyst

IT Desktop Analyst

Job Overview

We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.

Responsibilities

• Install and support desktop, printer, and network hardware.
• Set up and install new computing hardware.
• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.
• Provide phone and internet chat-based technical support for our client end users.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.
• QA device repairs and software installations based on our documented procedures.
• Configure and maintain asset documentation and logs of machine issues, errors, and repairs
• Create, update, and enhance Wiki documentation.
• Perform system, network, and device monitoring.

Job Qualifications and Skill Sets

• Associates degree or higher in an IT-related field such as computer science, technical support, and information technology
• Proficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office Suite
• Excellent written and verbal communication skills
• Minimum of two year's experience in computer networks solutions, operating systems, or other IT-related positions
• Attention to detail
• Strong analytical and problem-solving skills
• Time management and organizational skills
• Familiarity with HTML and command-line preferred
• Knowledge of basic HIPAA compliance requirements
• A CompTIA A+ certification for computer technology - Not required.

What We Offer

• A market-leading bonus structure based on establishing qualified leads.
• Comprehensive medical, dental, and vision benefits
• HSA, FSA, and Commuter Plans
• Variety of voluntary benefits offered
• Company Paid Life Insurance and Short Term Disability
• 401K Match
• Vacation time, Floating Holidays and Sick Time Offered
• Employee Assistance Program

Skills:

• Analysis Skills
• Command Line
• Communication Skills
• Computer Hardware
• Computer Networks
• Computer Science
• Computer Skills
• Computer Systems
• Customer Support/Service
• Desktop Administration
• Desktop PC
• Detail Oriented
• Documentation
• HIPAA (Health Insurance Portability and Accountability Act)
• HTML (HyperText Markup Language)
• Hardware Installation
• Hardware Repair
• Help Desk
• Identify Issues
• Information Technology & Information Systems
• Microsoft Active Directory
• Microsoft Office
• Mobile Devices
• Network Administration/Management
• Network Monitoring
• Network System Hardware
• Online Chat
• Operating Systems
• Organizational Skills
• Presentation/Verbal Skills
• Printers
• Problem Solving Skills
• Quality Assurance
• Regulatory Compliance
• Remote Access
• Sales Qualification
• Software Installation
• Systems Administration/Management
• Technical Support
• Time Management
• Windows PowerShell
• Writing Skills

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